Neogenesis Beta Glucan Hydrogel Mask

Returns

Returns are accepted within 14 days of the date you receive your order.

To be eligible for a return:

• The returned item must be received by us within 14 days of the delivery date
• Items must be unused, unopened, and in their original packaging
• All seals must be intact
• Proof of purchase is required

Returns received after 14 days from the delivery date will not be accepted.

Products returned that do not meet these conditions will not be accepted.

Non-Returnable Items

For hygiene, safety, and regulatory reasons, we do not accept returns on:

• Opened or used skincare products
• Products with broken or removed seals
• Custom-mixed, personalised, or made-to-order products

This applies to all customers, including professionals and wholesale buyers, unless the item is faulty.

Faulty or Damaged Goods

If your order arrives faulty or damaged, please notify us within 48 hours of delivery.

To submit a claim, please provide:

• Your order number
• Clear photographic or video evidence of the issue

Where a fault is confirmed, we will offer a replacement, repair, or refund, in line with UK consumer law.

Refunds

• Approved refunds will be issued to the original payment method
• Original shipping costs are non-refundable
• Return postage costs are the responsibility of the customer unless the item is faulty