Returns
Returns are accepted within 14 days of the date you receive your order.
To be eligible for a return:
The returned item must be received by us within 14 days of the delivery date
Items must be unused, unopened, and in their original packaging
All seals must be intact
Proof of purchase is required
Returns received after 14 days from the delivery date will not be accepted.
Products returned that do not meet these conditions will not be accepted.
Non-Returnable Items
For hygiene, safety, and regulatory reasons, we do not accept returns on:
Opened or used skincare products
Products with broken or removed seals
Custom-mixed, personalised, or made-to-order products
This applies to all customers, including professionals and wholesale buyers, unless the item is faulty.
Faulty or Damaged Goods
If your order arrives faulty or damaged, please notify us within 48 hours of delivery.
To submit a claim, please provide:
Where a fault is confirmed, we will offer a replacement, repair, or refund, in line with UK consumer law.
Refunds
Approved refunds will be issued to the original payment method
Original shipping costs are non-refundable
Return postage costs are the responsibility of the customer unless the item is faulty
